Privacy Policy

1. Introduction

Velor ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

Information You Provide:

• Name, email address, phone number, and profile photo upon registration.
• Payment information (processed securely by third-party payment processors; we do not store full card details).
• Government-issued ID for identity verification where required.
• Communications you send us, including support requests and reviews.

Information Collected Automatically:

• Device identifiers, IP address, browser type, and operating system.
• Usage data: pages visited, features used, time spent, and clickstream data.
• Location data (only when you grant permission) to show nearby listings.
• Cookies and similar tracking technologies.

Information from Third Parties:

• Social login providers (e.g., Apple Sign-In, Google) if you choose to use them.
• Payment processors for transaction verification.
• Identity verification services.

3. How We Use Your Information

• To create and manage your account and authenticate your identity.
• To process bookings, payments, and refunds.
• To communicate with you about reservations, updates, and promotions.
• To provide customer support and resolve disputes.
• To improve, personalize, and develop the Service.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our Terms of Service.
• To send marketing communications (you may opt out at any time).

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Hosts: Your name, contact details, and booking information are shared with Hosts to facilitate your rental.
• Service Providers: Payment processors, analytics providers, cloud storage, and customer support tools that assist our operations under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect the safety and rights of Velor or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time by contacting us at privacy@velor.biz.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for direct marketing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@velor.biz. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service. We support "Do Not Track" browser signals where technically feasible.

8. Location Data

With your permission, we collect precise or approximate location data to show nearby boat listings and improve search results. You can disable location access at any time through your device settings. We do not share precise location data with third parties except Hosts and service providers as described above.

9. Children's Privacy

The Service is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with information, please contact us at privacy@velor.biz.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place, including standard contractual clauses where required.

12. Apple App Store Disclosure

In compliance with Apple App Store requirements, here is a summary of data we collect and how it is used:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, where appropriate, sending you a notification. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at: